Returns:
>Products must be inspected upon delivery.
>Returns are only accepted for incorrect products, provided they are unused with the seal intact. (If we are unable to exchange the product, and you have made an advance payment, the refund will be processed within 7-10 working days after your claim is received.)
Refunds:
>Full refunds are issued for delivery failures.
>Cancellations before shipping incur a delivery fee, and the product must be returned in its original condition.
>Advance payments will be refunded promptly. (The refund will be processed within 7-10 working days after your claim is received.)
Exchanges:
>Products must be unused with the seal intact.
>The exchangeable product must be in stock.
>Delivery charges apply.
Order Cancellations:
>Cancellations are only possible before shipping.
>Contact customer service to cancel.
>Refunds are issued minus shipping costs for refused deliveries.
>Kutush Pet Shop reserves the right to cancel any order.