About us

Kutush Pet Shop

At Kutush Pet Shop, we truly believe that every pet deserves the best. That’s why we’re passionate about offering high-quality, nutritious foods that help pets stay happy, healthy, and live longer lives. Whether it’s delicious meals, tasty treats, or special formulas for specific dietary needs, we’ve got a little something for everyone. We carefully pick our products from trusted suppliers who share our values—focused on quality, honesty, and safety—so you can feel good about what you’re feeding your furry friends.

FAQs

What is your return policy?

When you receive your product, please inspect it thoroughly in the presence of the delivery personnel. If you notice any defects, signs of expiration, or other issues, you must notify the delivery personnel immediately. Once you accept the product, you lose the right to return or exchange it.

What is your refund policy?

In the case of a delivery failure, we will fully refund your payment. If you cancel the order during delivery, you will be charged for the delivery fee, and the product must be returned in its original condition and packaging. Refunds for advance payments will be processed within 7-10 working days after receiving your claim

What should I do if I receive the wrong product?

If you receive the wrong product, inform us immediately. As long as the product is unused, with the manufacturing seal intact, we will exchange it for the correct one. If an exchange is not possible, and you’ve made an advance payment, we will process a refund within 7-10 working days after receiving your claim.

How can I exchange a product?
  • To exchange a product, it must be unused, in its original condition, and with the manufacturing seal intact. You can only exchange the product if a replacement is available in stock. Please contact our customer service to confirm availability. You will be responsible for the delivery charges for the exchange.
  • Please note that medicines, clothing items (including all clothing, bed, and similar products) are not eligible for exchange due to hygiene and safety concerns. Kindly double-check your order before completing the purchase to ensure accuracy.
What is your order cancellation policy

You can cancel an order only before it has been shipped. If the order has been processed for shipping, cancellation is not possible. In this case, you may refuse delivery, and once we receive the returned package, we will issue a refund minus any shipping costs. If you wish to cancel, please contact customer service as soon as possible.

How long will it take to receive a refund after a cancellation or return?

Refunds for canceled or returned orders will be processed within 7-10 working days after your claim is received. If you have further questions, you can contact our customer support at 01327-260667

Can you cancel my order at any time?

Yes, we reserve the right to cancel any order at any time for any reason. If we cancel your order, we will notify you promptly and issue a full refund.

How many deworming pills do I give my cat?

Cat Body Weight Helminticide-L Dosage
2 - 3 kg -   1/4 Tablet
3.1 - 6 kg- 1/2 Tablet
6.1 - 9 kg- 3/4 Tablet
10 kg-         1 Tablet
Over 10 kg Consult your veterinarian for precise dosing.

When is the Right Time for the Cat Flu Vaccine?

Why is the Cat Flu Vaccine Important?

1.It Prevents Severe Sickness: The vaccine stops a simple cold (Cat Flu) from turning into a life-threatening illness. Vaccinated cats who get sick usually only have mild symptoms, while unvaccinated cats risk severe pneumonia, eye damage, and dangerous refusal to eat.
2.Germs Are Everywhere: The viruses are highly contagious and can be brought into your home on shoes or clothes, even if your cat is strictly indoors. The vaccine gives your cat vital protection against this widespread threat.
3.Stops Repeat Illnesses: One of the viruses stays in the cat's body forever. The vaccine helps keep the virus quiet, meaning fewer painful flare-ups of symptoms

What are the common signs of Cat Flu to watch out for?

Common Cat Flu Signs:
1.Frequent Sneezing
Runny Nose:
Clear, yellow, or green discharge.
Runny/Watery Eyes:
Discharge or redness (Conjunctivitis).
Loss of Appetite:
Due to blocked smell or painful mouth ulcers.
Lethargy:
Being very sleepy, quiet, and low on energy.
Drooling:
Often due to painful ulcers in the mouth.
Seek vet attention immediately if your cat stops eating or has trouble breathing.